QBR with Verdant wrapped — Sarah Lin (VP Ops) said the team’s happy and called the renewal “a formality.” Health was 62 and flat. Logged it; nothing actionable at the time.

Heads up — RON flagged Verdant in the morning digest. Weekly active usage down 34%, and 16 seats went dark after their reorg. Sarah’s stopped replying to my last two notes.

That tracks — the Q3 expansion conversation we had queued just went cold too. I’d treat the renewal as at-risk now, not a formality.

I had a QBR with Sarah Lin 21 days ago and she said everything was fine — now she's gone silent. RON's breakdown of the 3 prior accounts is in the context panel: the one that survived (Brightline) got a CRO-led exec call within 48 hours. We should move fast.

Agreed — no-brainer. I'll reach out to David Reyes (their CFO) directly today, Brightline-style: direct, no agenda. The outreach draft RON prepared is linked in the panel. Priya, can you brief Carla so she's ready to back me up?

Draft looks great, Kwang — briefing Carla now. One more angle: RON pulled the v4.2 status (in the panel) — it's GA and fixes the timeout behind 5 of Verdant's 9 open tickets. If we offer to prioritize their migration, that's real leverage for the call.

Briefed and aligned. I’ve got the Brightline playbook open — exec-to-exec, no slides, lead with the migration offer and the nine-ticket cleanup. Happy to take point on the David Reyes call, Kwang, or run it with you.

Take point, Carla — you ran the Brightline save, you’ve got the credibility. I’ll join for the open and the close. Let’s target Thursday, before their board prep.

Booked tentatively for Thursday 2pm — confirming with Reyes’s EA now. I’ll attach RON’s outreach draft and the v4.2 migration one-pager to the invite.

If the call lands, I’ll re-open the Q3 expansion the following week — RON says two of the dark seats are in their new analytics team, which is exactly the v4.2 use case.